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Refund Policy


Subject to these terms, we offer refunds within 30 days for any reason; after 31 days, a credit is given by the same method the purchase was made. Refunds are not accepted after 60 days; however, refunds for damages or shortages can be submitted as they occur. Please report any shortages or damages within 72 hours for replacement or credit. No more than 1 refund or credit to the same email address consecutively with in a three month period may be processed. The excessive use of refunds or credits will be monitored. CCNails and Cosmetics, LLC operating reserves the right to refuse or cancel service to any customer violating this policy.

Please note, physical returns are not accepted. However, credit or refund is issued if applicable.

To request a credit or refund, please email [email protected]and include the order#, PO# or invoice number in the subject line.

To complete your return, your request must be validated that it meets the criteria for returns. You will receive an email within 5-7 business days acknowledging your return.

For damaged nail polish, do not ship back nail polish. Please document the damage with a picture and attach it to the email along with the order#, PO# or invoice number in the subject line. A refund or credit will be processed upon verification if criteria for return is met.

Once your request is received, we will also notify you of the approval or rejection of your refund/credit. Please note it may take up to 14 business days to process your refund/credit.